Who is responsible for this website

Plasti-Weld is promoted through this website, which is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of website operation, enquiry handling and related record-keeping, Astros Marketing (Pty) Ltd is responsible for the processing of personal information collected through the site.

This policy applies to information submitted on the website, including details sent through our contact form, and to limited technical information collected during normal site use. It does not create a contract for the supply of goods or training, and it does not apply to third-party websites that may be linked from this site.

Information we collect

We collect personal information that is reasonably necessary to deal with enquiries about plastic welding rods, hot-air guns, starter kits, accessories and training. The information collected depends on what you choose to send and how you interact with the site.

Name and surname
Company or workshop name, where provided
Town, province or delivery area
Email address and contact number
Details about the product, application or training enquiry
Any photographs, notes or documents you submit to help identify a plastic or match a welding rod
Technical information such as browser type, device data, IP address and basic site usage records

Where you send photographs of damaged items or components, those images may contain incidental personal or business information. Please only send material that is relevant to your enquiry.

How we use personal information

Personal information is processed for specific business purposes connected to the website and the services described on it. We use the information in a manner that is relevant, adequate and not excessive for those purposes.

To respond to product and training enquiries
To identify plastic types and suggest suitable rods or accessories
To prepare quotations or product recommendations
To arrange courier delivery where an order proceeds
To maintain internal records of enquiries and transactions
To improve website performance, security and usability
To comply with legal and regulatory duties

We do not use personal information for unrestricted profiling, and we do not sell personal information to outside parties. If direct marketing is undertaken, it will be managed in accordance with POPIA and applicable electronic communications rules, including any right to object or opt out.

Lawful basis and disclosure

Where POPIA applies, personal information is processed on one or more recognised grounds, including consent, the conclusion or performance of a contract, compliance with a legal obligation, or a legitimate interest that does not override the rights of the data subject.

Information may be shared with service providers where reasonably necessary for website hosting, security, analytics, administration or courier fulfilment. Those parties are expected to process information only on appropriate instructions and with suitable confidentiality and security measures in place.

Information may also be disclosed where required by law, court process, regulatory direction or to protect lawful interests connected to fraud prevention, system security or the enforcement of legal rights.

Storage, security and retention

Reasonable technical and organisational safeguards are used to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include controlled access to records, password protection, system monitoring and the use of service providers that apply appropriate security standards.

No internet transmission or electronic storage method can be guaranteed completely secure, but reasonable steps are taken to reduce risk and to keep information accurate and up to date where practical.

Personal information is kept only for as long as it is reasonably required for the purpose for which it was collected, or for longer where retention is required by law, needed for lawful record-keeping, or necessary for the establishment, exercise or defence of legal claims.

Your rights under POPIA

Subject to the limits and procedures set by law, you may request access to personal information held about you, ask for correction of inaccurate details, object to certain processing, or request deletion where retention is no longer justified. You may also withdraw consent where processing relies on consent, although this will not affect processing already carried out lawfully before that withdrawal.

If you would like to exercise any of these rights, please use our contact form and provide enough detail for your request to be understood and verified. A complaint may also be lodged with the Information Regulator if you believe your personal information has been handled contrary to POPIA.

This policy may be updated from time to time to reflect legal, operational or technical changes. The latest version published on the website will apply from the date of posting.